Restaurant General Managers work at various types of eateries, from fast food restaurants to fine dining establishments. Their general duties are similar across the board, but there are differences, such as the experience the guests expect, the type of food served, promotions that work well and the budget. They primarily manage the front-of-house staff while the Kitchen Manager or Executive Chef manages the kitchen staff, but they serve as the leader of the restaurant as a whole. Restaurant General Managers ensure the day-to-day operations occur smoothly to provide the best possible guest experience. While many of the same duties occur each day, the restaurant industry is variable, so no two days are exactly alike for the Manager.
O que um Restaurant General Manager faz?
Restaurant General Managers play a key supervisory role in the food service industry, providing leadership and decision-making for the restaurant.
Responsabilidades
Um Restaurant General Manager deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Restaurant General Manager deve ser capaz de executar:
Recruiting, hiring and training all restaurant staff, including servers and hosts
Scheduling employees to ensure shifts have proper coverage
Streamlining the restaurant processes to improve the guest experience
Monitoring restaurant finances, including sales and expenses
Enforcing food handling regulations and other guidelines to increase guest safety
Handling customer complaints
Habilidades necessárias
Um Restaurant General Manager competitivo terá certas habilidades e qualificações, incluindo:
Leadership to guide and inspire the staff
Strong organizational skills to keep things running smoothly
Problem-solving skills for unexpected circumstances, such as staffing shortages or unhappy customers
Analytical skills to interpret reports and make data-driven decisions
Customer service and interpersonal skills to create positive relationships
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