Night Auditors typically work for hotels, inns and other establishments to provide beneficial customer service to hotel guests while managing guest records and other important documents. They work closely with other hotel staff to coordinate room service requests or cleaning service needs from guests. Their job is to perform a combination of tasks to uphold customer service and certain administrative tasks for their employer. They may also be responsible for determining inventory needs and writing checks to go out to suppliers.
O que um Night Auditor faz?
A Night Auditor, or Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
Responsabilidades
Um Night Auditor deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Night Auditor deve ser capaz de executar:
Balancing the accounts from day shift
Managing front desk activity and handling guest check-ins and check-outs
Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
Handling customer requests and complaints and directing other employees or departments accordingly
Managing and updating all official documentation pertaining to the role
Ensuring that all end-of-day activities have been successfully executed by employees in all departments
Habilidades necessárias
Um Night Auditor competitivo terá certas habilidades e qualificações, incluindo:
Strong customer service skills
Knowledge of safety and security procedures
Advanced math and bookkeeping skills
Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
Attention to detail and organizational skills
Excellent verbal and written communication skills
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