Freight Brokers play a key role in the success of any business that involves shipping products by matching clients to reputable carriers and arranging the services.
O que um Freight Broker faz?
A Freight Broker helps ensure the success of logistics services and freight brokerage companies by providing exceptional service to customers. After creating an initial client profile, a Broker reviews the carriers that are a good match for their needs and solicits quotes from them. The Broker then shares these carrier quotes and provides advice to help clients make an informed choice. Once the client chooses a carrier, the Freight Broker books the shipment and then acts as a go-between to arrange the pickup. The Broker continues to track the shipment and helps facilitate the drop-off at the intended destination.
Responsabilidades
Um Freight Broker deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Freight Broker deve ser capaz de executar:
Identifying and vetting prospective carriers to build a pipeline of service providers
Gathering information from clients to determine their shipping needs
Obtaining shipping quotes from carriers and passing them on to clients
Booking freight service through carriers for clients
Monitoring the progress of shipments to ensure that goods arrive promptly and undamaged
Updating customer management software to keep client records accurate
Habilidades necessárias
Um Freight Broker competitivo terá certas habilidades e qualificações, incluindo:
Extensive knowledge of supply chain management
Familiarity with logistics software, customer relationship management software and spreadsheets
Strong problem-solving abilities to find solutions to issues that arise before, during and after shipments
Well-honed negotiating skills to get the best possible quotes for customers
Analytical skills to determine which carriers offer the right set of services for various clients
Networking skills to build relationships with prospective clients and carriers
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