Billing specialists typically work for insurance companies or healthcare facilities to maintain accurate financial records and payment procedures. They work closely with customers, patients or company personnel to create invoices and check for calculation errors on invoices and other billing statements. Their job is to contact customers to remind them of upcoming payment deadlines and help customers find financial aid options to reduce their medical or insurance bills. They may also be responsible for converting medical code into a readable format and using software programs to organize payment data.
O que um Billing Specialist faz?
A Billing Specialist, or Billing Clerk, is responsible for overseeing the billing process for customers or patients. Their duties include processing payments on behalf of a customer or patient, maintaining organized financial records to aide reporting and calculating bill totals by looking through previous financial statements.
Responsabilidades
Um Billing Specialist deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Billing Specialist deve ser capaz de executar:
Searching each financial statement for any payment inconsistencies or errors
Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors
Creating invoices and billing materials to be sent directly to a customer or patient
Inputting payment history, upcoming payment information or other financial data into an individual account
Finding financial solutions for patients or customers who may need payment assistance
Informing patients or customers of any missed or upcoming payment deadlines
Calculating and tracking various company financial statements
Translating medical code if working in a medical setting
Habilidades necessárias
Um Billing Specialist competitivo terá certas habilidades e qualificações, incluindo:
Strong communication, including writing, speaking and active listening
Great customer service skills, including interpersonal conversation, patience and empathy
Good problem-solving and critical thinking skills
In-depth knowledge of industry best practices
Basic math, bookkeeping and accounting skills
Organization, time management and prioritization abilities
Ability to be discreet and maintain the security of patient or customer information
Effective computer skills to input to use bookkeeping and account management software in a timely and efficient manner
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