Assistant Store Managers are typically employed at retail stores that sell clothing, jewelry, gifts, tech gadgets and other consumer goods, but they can also work in the food service industry in grocery stores or specialty food and drink shops. Assistant Store Managers use their experience working in retail and their leadership skills to aid Store Managers in hiring employees, setting employee standards, taking inventory and restocking shelves. They also might be expected to fill in when the Store Manager can’t work. They often have a wider role of carrying out additional duties as necessary with the goal of improving business performance and customer satisfaction.
O que um Assistant Store Manager faz?
An Assistant Store Manager, or Assistant Manager, is responsible for supporting the Store Manager in the daily business operations of a retail store. General tasks include supervising employees, communicating with and helping customers and carrying out directives given by the manager and the store owner.
Responsabilidades
Um Assistant Store Manager deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Assistant Store Manager deve ser capaz de executar:
Supervise and train staff
Review staff performance and offer constructive feedback
Collaborate with team leads on setting and achieving team-specific goals
Purchase inventory based on current trends, availability of new products and customer interest
Display merchandise to maximize purchasing appeal
Organize sales and product demonstrations
Write sales and customer reports and make recommendations for improvements
Interact with customers and resolve complaints or grievances
Habilidades necessárias
Um Assistant Store Manager competitivo terá certas habilidades e qualificações, incluindo:
Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
Presentation skills and knowledge of best visual and marketing display practices
Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
In-depth knowledge of the store’s merchandise, its exact location and its prices
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