Service Managers typically work for corporations across industries to ensure their department provides excellent customer service to consumers. They work closely with the sales and manufacturing departments to relay information about product defects or customer feedback. Their job is to lead Customer Service Representatives in daily communications with customers over the phone or through a messaging platform. They may also be responsible for training Customer Service Representatives on how to help customers troubleshoot problems or navigate new company products.
ਇੱਕ Service Manager ਕੀ ਕਰਦਾ ਹੈ?
A Service Manager, or Customer Service Manager, is responsible for overseeing employees and daily operations within the customer service department. Their duties include creating customer service policies to help employees effectively communicate with customers over the phone, hiring and training Customer Service Representatives about company products or services and speaking with customers who have complex questions.
