Guest Relations

ਰਿਮੋਟ

🎯 ਮਾਰਕੀਟਿੰਗ

A Guest Relations Agent helps a hotel, resort or casino deliver exceptional service to guests. By performing Guest Relations job duties, they can boost guest satisfaction rates, encouraging repeat business that drives the success of a hospitality business. They also resolve issues, freeing coworkers to focus on other job duties to improve the overall efficiency of an establishment. When they recommend fee-based additional services such as spa treatments, room service and activities, they also increase revenue to benefit a hotel’s bottom line.

ਇੱਕ Guest Relations ਕੀ ਕਰਦਾ ਹੈ?

A Guest Relations Agent, or Guest Service Agent, performs tasks to help ensure that guests enjoy their stays at hotels, resorts and casinos. Their duties include assisting with travel arrangements, promoting amenities to guests and handling complaints.

ਜ਼ਿੰਮੇਵਾਰੀਆਂ

A Guest Relations ਵੱਖ-ਵੱਖ ਫਰਜ਼ਾਂ ਅਤੇ ਜ਼ਿੰਮੇਵਾਰੀਆਂ ਨੂੰ ਪੂਰਾ ਕਰਨ ਦੇ ਯੋਗ ਹੋਣਾ ਚਾਹੀਦਾ ਹੈ। ਹੇਠਾਂ ਦਿੱਤੇ ਕੁਝ ਫਰਜ਼ ਅਤੇ ਜ਼ਿੰਮੇਵਾਰੀਆਂ ਹਨ ਜੋ ਇੱਕ Guest Relations ਨੂੰ ਚਲਾਉਣ ਦੇ ਯੋਗ ਹੋਣਾ ਚਾਹੀਦਾ ਹੈ:

Compiling welcome folders that include maps, room service menus and information about amenities
Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
Reviewing arrival lists to identify VIP guests
Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
Providing information about services, amenities and local attractions
Recording all customer interactions in a logbook or customer relationship management software program

ਲੋੜੀਂਦੇ ਹੁਨਰ

ਇੱਕ ਪ੍ਰਤੀਯੋਗੀ Guest Relations ਕੋਲ ਕੁਝ ਹੁਨਰ ਅਤੇ ਯੋਗਤਾਵਾਂ ਹੋਣਗੀਆਂ, ਜਿਸ ਵਿੱਚ ਸ਼ਾਮਲ ਹਨ:

Active listening skills to understand guests’ needs and desires
Problem-solving skills to offer solutions when guests lodge complaints
Strong oral communication skills to interact with guests and coworkers
Attentiveness to detail to properly log guest interactions and create welcome packets
Robust knowledge of the local area to make dining and activities recommendations
Computer skills to utilize reservation systems, email and customer relationship management software

ਮਿਲਦੀਆਂ-ਜੁਲਦੀਆਂ ਪੇਸ਼ਕਸ਼ਾਂ

ਜੇਕਰ ਤੁਸੀਂ Guest Relations ਨਾਲ ਸਬੰਧਤ ਅਹੁਦਿਆਂ ਲਈ ਭਰਤੀ ਕਰ ਰਹੇ ਹੋ, ਤਾਂ ਸਮਾਨ ਭੂਮਿਕਾਵਾਂ ਲਈ ਸਾਡੇ ਨੌਕਰੀ ਦੇ ਵੇਰਵੇ ਵੇਖੋ:

Community Engagement