Service Writers typically work for the automotive services industry in car dealerships or repair shops, but they also commonly work in the industrial or manufacturing industries. Their job is to act as a liaison between customers and service staff and ultimately advocate for customer needs. They may also be responsible for handling customer paperwork and maintaining accurate customer records.
Wat doet een Service Writer?
A Service Writer, or Automotive Service Writer, is responsible for assisting customers with their vehicle repair needs. Their duties include greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections and processing customer transactions upon completion of their vehicle repairs.
Verantwoordelijkheden
Een Service Writer moet in staat zijn om verschillende taken en verantwoordelijkheden te vervullen. Hieronder staan enkele taken en verantwoordelijkheden die een Service Writer moet kunnen uitvoeren:
Interact with customers, listen to their questions and concerns and provide timely responses.
Educate clients about the company’s products, services and offers.
Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
Review customer accounts and report changes to internal staff.
Manage complaints, returns and resolve customer grievances.
Record customer details and transactions.
Benodigde vaardigheden
Een concurrerende Service Writer zal bepaalde vaardigheden en kwalificaties hebben, waaronder:
High school diploma or equivalent
Excellent customer service skills
Patient disposition and ability to resolve conflicts
Problem-solving and listening skills
Knowledgeable in computer applications and industry-specific software
Basic accounting skills and knowledge of electronic payment systems
Soortgelijke aanbiedingen
Als u werft voor functies die gerelateerd zijn aan een Service Writer, bekijk dan onze functiebeschrijvingen voor vergelijkbare rollen:
