Service Managers typically work for corporations across industries to ensure their department provides excellent customer service to consumers. They work closely with the sales and manufacturing departments to relay information about product defects or customer feedback. Their job is to lead Customer Service Representatives in daily communications with customers over the phone or through a messaging platform. They may also be responsible for training Customer Service Representatives on how to help customers troubleshoot problems or navigate new company products.
Wat doet een Service Manager ?
A Service Manager, or Customer Service Manager, is responsible for overseeing employees and daily operations within the customer service department. Their duties include creating customer service policies to help employees effectively communicate with customers over the phone, hiring and training Customer Service Representatives about company products or services and speaking with customers who have complex questions.
Verantwoordelijkheden
Een Service Manager moet in staat zijn om verschillende taken en verantwoordelijkheden te vervullen. Hieronder staan enkele taken en verantwoordelijkheden die een Service Manager moet kunnen uitvoeren:
Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
Delivering prompt, professional solutions for customer inquires
Working to meet immediate goals of customer interaction
Hiring, training and managing customer service staff in best consumer service practices
Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
Benodigde vaardigheden
Een concurrerende Service Manager zal bepaalde vaardigheden en kwalificaties hebben, waaronder:
Communication skills
Familiarity with customer service standards and processes
Budget tracking
Interpersonal skills
Ability to handle stress to operate under deadlines
Soortgelijke aanbiedingen
Als u werft voor functies die gerelateerd zijn aan een Service Manager , bekijk dan onze functiebeschrijvingen voor vergelijkbare rollen:
