A Hotel Receptionist is often the first person guests interact with when they enter a hotel. Hotel Receptionists greet guests, handle room reservations and transfer incoming phone calls to guests’ rooms and suites. They assign room keys and key cards to incoming guests, as well as log the keys and coordinate room numbers in the hotel’s database. In smaller hotels and establishments with limited staff, Hotel Receptionist job duties may also include preparing the hotel’s self-serve continental breakfast area, providing guests with fresh towels and linens and ensuring the hotel lobby remains clean and orderly.
Wat doet een Hotel Receptionist?
A Hotel Receptionist, or Hotel Front Desk Clerk, is an individual who works in the reception area of a hotel or motel. Their job duties include scheduling guest reservations, assisting guests with checking in and out of the hotel and handling various administrative tasks, such as creating invoices and maintaining guest records.
Verantwoordelijkheden
Een Hotel Receptionist moet in staat zijn om verschillende taken en verantwoordelijkheden te vervullen. Hieronder staan enkele taken en verantwoordelijkheden die een Hotel Receptionist moet kunnen uitvoeren:
Answering incoming telephone calls from prospective and existing guests
Assisting guests with hotel reservations
Assigning rooms and suites to guests
Processing credit card transactions for lodging, room service and other hotel costs
Transferring phone calls to guest rooms
Providing guests with wake-up phone calls
Benodigde vaardigheden
Een concurrerende Hotel Receptionist zal bepaalde vaardigheden en kwalificaties hebben, waaronder:
General computer knowledge
Pleasant demeanor when interacting with hotel guests
Good communication skills
Organizational skills
Ability to multitask
Willingness to learn hotel computer system/software
Soortgelijke aanbiedingen
Als u werft voor functies die gerelateerd zijn aan een Hotel Receptionist, bekijk dan onze functiebeschrijvingen voor vergelijkbare rollen:
