Hotel Front Desk Clerks are the first point of contact for guests staying at a hotel or resort. They provide guests with information about what services the hotel offers and how they can access various amenities. Hotel Front Desk Clerks coordinate room reservations and confirm the details of a customer’s visit prior to their stay. They maintain an up-to-date knowledge of room rates and housekeeping schedules, allowing them to provide prompt and accurate information to guests. Hotel Front Desk Clerks also coordinate payment and verify each customer’s personal information to ensure they receive the services they paid for.
Wat doet een Hotel Front Desk Clerk?
Hotel Front Desk Clerks, or Hotel Receptionists, are responsible for providing all of a hotel’s guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.
Verantwoordelijkheden
Een Hotel Front Desk Clerk moet in staat zijn om verschillende taken en verantwoordelijkheden te vervullen. Hieronder staan enkele taken en verantwoordelijkheden die een Hotel Front Desk Clerk moet kunnen uitvoeren:
Hotel Front Desk Clerks are the first point of contact for guests staying at a hotel or resort. They provide guests with information about what services the hotel offers and how they can access various amenities. Hotel Front Desk Clerks coordinate room reservations and confirm the details of a customer’s visit prior to their stay. They maintain an up-to-date knowledge of room rates and housekeeping schedules, allowing them to provide prompt and accurate information to guests. Hotel Front Desk Clerks also coordinate payment and verify each customer’s personal information to ensure they receive the services they paid for.
Inform customers of all on-site amenities and any relevant information that is needed to use them
Handle and resolve guest complaints
Invoice and bill guests for their stay and services used
Communicate with guests to better understand their individual needs to provide them with the best service possible
Benodigde vaardigheden
Een concurrerende Hotel Front Desk Clerk zal bepaalde vaardigheden en kwalificaties hebben, waaronder:
Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.
Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.
Soortgelijke aanbiedingen
Als u werft voor functies die gerelateerd zijn aan een Hotel Front Desk Clerk, bekijk dan onze functiebeschrijvingen voor vergelijkbare rollen:
