Customer Service Representatives typically work for corporations as part of the customer service department. They help customers order and return products, answer questions about usage and assist consumers with assembling or repairing products by offering advice. By maintaining a professional, positive attitude when talking with customers in person, over the phone or by email, they can deescalate situations, aiding in improved customer retention rates.
Wat doet een Customer Service Representative ?
Customer Help Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons.
Verantwoordelijkheden
Een Customer Service Representative moet in staat zijn om verschillende taken en verantwoordelijkheden te vervullen. Hieronder staan enkele taken en verantwoordelijkheden die een Customer Service Representative moet kunnen uitvoeren:
Providing introductory information to prospective and new customers
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
Letting patrons know about additional products or services that might benefit them
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Troubleshooting common issues with products or services
Benodigde vaardigheden
Een concurrerende Customer Service Representative zal bepaalde vaardigheden en kwalificaties hebben, waaronder:
Interpersonal and customer service skills to ensure positive interactions with customers
Analytical and problem-solving skills to diagnose problems and recommend effective solutions
Multitasking and organizational skills to work on multiple issues at one time
Active listening and communication skills to handle patrons who may be upset
Time-management skills to respond to customer emails, calls and web chat messages promptly
Teamwork skills to collaborate with representatives and coworkers in other departments
Soortgelijke aanbiedingen
Als u werft voor functies die gerelateerd zijn aan een Customer Service Representative , bekijk dan onze functiebeschrijvingen voor vergelijkbare rollen:
