A Store Manager, or Retail Store Manager, is responsible for leading a team of Sales Associates to assist customers in their shopping needs. Their duties include hiring and training qualified store employees, taking inventory of products or placing orders as needed and helping Sales Associates handle customer questions or complaints.
Store Manager은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Store Manager이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.
- Recruiting, interviewing, hiring, disciplining and firing staff at the store
- Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
- Training new employees and providing ongoing education for employees
- Evaluating staff based on performance-based metrics
- Setting criteria for staff, such as sales performance and customer approval or complaints
- Giving staff financial goals and sales targets to meet on a scheduled basis
경쟁력 있는 Store Manager은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.
- Budgeting: A Store Manager must know how to budget the store’s revenue so there is a profit.
- Accounting and finance: A Store Manager must have accounting and finance skills to ensure the store’s financial records are up to date and correct.
- Marketing: Marketing is a Store Manager skill because the store needs to attract customers and retain current customers.
