A Service Manager, or Customer Service Manager, is responsible for overseeing employees and daily operations within the customer service department. Their duties include creating customer service policies to help employees effectively communicate with customers over the phone, hiring and training Customer Service Representatives about company products or services and speaking with customers who have complex questions.
Service Manager 은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Service Manager 이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.
- Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
- Delivering prompt, professional solutions for customer inquires
- Working to meet immediate goals of customer interaction
- Hiring, training and managing customer service staff in best consumer service practices
- Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
경쟁력 있는 Service Manager 은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.
- Communication skills
- Familiarity with customer service standards and processes
- Budget tracking
- Interpersonal skills
- Ability to handle stress to operate under deadlines
