A Scheduler, or Appointment Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times.
Scheduler은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Scheduler이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.
- Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
- Scheduling appointments for patient consultations, procedures and visits with medical personnel
- Liaise and coordinate with health care professionals about schedules, patients and any changes
- Accept and submit insurance claims and payment, as well as perform billing duties
- Resolve scheduling conflicts as they occur
경쟁력 있는 Scheduler은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.
- High school diploma or GED
- Excellent communication and organization skills
- Clerical or administrative experience a plus
- Knowledge of health care terminology helpful
- Basic computer program knowledge
