A Receptionist, or Front Desk Receptionist, is responsible for performing clerical tasks within an office setting to support daily operations. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff.
Receptionist은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Receptionist이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.
- Making appointments for all staff or for specific employees, such as executives
- Processing bills and helping clients or customers if they have any questions about their charges
- Organizing files for billing, customer and client records, etc.
- Directing visitors to the correct office
- Responding to all customer inquiries in a polite and timely manner
경쟁력 있는 Receptionist은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.
- Verbal and written communication skills to interact clearly with customers, vendors and other employees
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day
- Patience and listening skills to respond appropriate and interact positively with upset customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
