A Patient Advocate, or Healthcare Patient Advocate, is responsible for assisting patients with a variety of illnesses or injuries in applying for insurance and determining treatment needs. Their duties include looking over insurance claims and helping patients compile the right documents, communicating with health care professionals in the local area to determine the right place for patients to receive care and contacting insurance companies to discuss alternative options after denying a patient’s claim.
Patient Advocate은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Patient Advocate이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.
- Clarifying options to patients on their choice for hospitals, doctors and treatments
- Getting information for patients and asking specific questions
- Carrying out patient requests
- Writing down information and answers to questions for patients
- Accompanying patients to tests, procedures and appointments
- Solving conflicts and crisis situations with health care professionals and family members
경쟁력 있는 Patient Advocate은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.
- Listening skills to understand what the patients’ needs are and whether they have any problems or concerns
- Problem-solving skills to solve possible patient problems with health care professionals and insurance companies
- Decision-making skills so they can make choices on behalf of the patient
- Communication skills to work with patients, family members and health care professionals for a variety of situations
- Compassionate attitude in order to give emotional support and help the patients’ quality of life
