A Night Auditor, or Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
Night Auditor은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Night Auditor이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
경쟁력 있는 Night Auditor은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.
- Strong customer service skills
- Knowledge of safety and security procedures
- Advanced math and bookkeeping skills
- Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
- Attention to detail and organizational skills
- Excellent verbal and written communication skills
