Floor Manager

원격

⚡ 지원하다

Floor Managers work primarily in restaurants, hotels and retail stores. In any setting, they help contribute to the success of a business. Through their hiring, training, coaching and scheduling duties, they help ensure that a business has enough people on hand to serve customers well. They also make sure employees have the knowledge and skills needed to perform their roles and that customers receive exemplary service. A successful Floor Manager can help raise customer satisfaction rates to encourage repeat business while creating a positive work environment that reduces employee turnover and increases morale.

Floor Manager은 무엇을 하나요?

A Floor Manager, or Floor Walker, serves as a supervisor for the activities that take place in the primary or sole area where customers are. In a typical Floor Manager job description, duties may include assisting customers with their needs, handling customer complaints and providing coaching and training to other employees who work on the floor.

책임

Floor Manager은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Floor Manager이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.

Greeting and assisting customers
Walking the floor and addressing any issues related to appearance and cleanliness
Hiring and training new floor employees
Handling customer complaints
Coaching and disciplining employees, as needed
Creating schedules and processing time-off requests

필수 기술

경쟁력 있는 Floor Manager은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.

Strong interpersonal skills to set the stage for positive interactions with employees and customers
Problem-solving skills to resolve staffing issues and handle customer complaints
Multitasking skills to perform a variety of duties during working hours
Oral communication skills to facilitate the sharing of information with coworkers and customers
Observation skills to spot issues on the floor and see that they get resolved promptly
Computer skills to operate HR, email, word processing, spreadsheet, POS, reservation booking and other software programs and apps

유사한 제안

Floor Manager과 관련된 직책을 모집하는 경우, 유사한 역할에 대한 직무 설명을 참조하세요:

Door Person