Desktop Support Specialist

원격

⚡ 지원하다

Desktop Support Specialists work in the information technology department of a company assisting customers in resolving their software or hardware issues. They typically install new programs to increase the efficiency and satisfaction of customers. Many Desktop Support Specialists answer phone calls or use online chat systems to determine a customer’s technical issue, then they provide guidance for how to resolve the problem.

Desktop Support Specialist은 무엇을 하나요?

A Desktop Support Specialist, or Desktop Support Engineer, provides technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommending technical fixes to customers.

책임

Desktop Support Specialist은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Desktop Support Specialist이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.

Provide direct service for IT networks as well as customer service to users inside and outside the company
Maintain a work log of job tickets and maintenance tasks
Forward daily inspections to prevent or solve system malfunctions
Stay updated on new developments in, and analyze reviews of, computing technologies
Supervise the logging of network conditions and requirements

필수 기술

경쟁력 있는 Desktop Support Specialist은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.

Knowledge of computer software, operating systems, hardware and networking
Experience with software as a service (SaaS) and other software hosting protocols
Excellent verbal and written communication skills
Good problem-solving and critical-thinking skills
Experienced in providing professional and courteous customer service

유사한 제안

Desktop Support Specialist과 관련된 직책을 모집하는 경우, 유사한 역할에 대한 직무 설명을 참조하세요:

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