Customer Service Manager

원격

⚡ 지원하다

Customer Service Managers typically work for corporations across industries to ensure that customers feel supported. They work closely with other department heads to develop an understanding of their corporation’s products and services to provide better leadership to their employees’ and their effectiveness. Their job is to hire and train new customer service staff members, brainstorm ways to streamline the customer service process and host meetings with their team to answer questions or implement new department policies.

Customer Service Manager은 무엇을 하나요?

A Customer Service Manager, or Customer Support Manager, is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.

책임

Customer Service Manager은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Customer Service Manager이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.

Supervising the daily operations of the customer service department
Creating a reliable customer loyalty program
Setting customer service goals for team members and helping them reach those goals
Interacting with customers and handling customer queries and complaints in a timely manner
Maintaining relationships with profitable customers

필수 기술

경쟁력 있는 Customer Service Manager은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.