Customer Service Associate

원격

⚡ 지원하다

Customer Service Associates typically work for corporations as a member of the customer service department. They work closely with customer service personnel and members of the sales team to determine the best methods for revenue retention and customer loyalty. Their job is to help customers purchase products, troubleshoot problems and receive refunds for defective products. They may also be responsible for learning about new products and services to best assist customers with questions or concerns.

Customer Service Associate은 무엇을 하나요?

A Customer Service Associate, or Customer Retention Associate, is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.

책임

Customer Service Associate은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Customer Service Associate이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.

Listening to customers’ concerns and handling complaints and returns
Giving detailed explanations of services or products
Working with a sales team to create better methods to address customer complaints
Reviewing customer accounts and transactions while resolving issues
Communicating with customers in-person, through email or chat, over the phone or on social media
Receiving orders, calculating charges and processing payments

필수 기술

경쟁력 있는 Customer Service Associate은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.

Great communication abilities, including written and verbal communication
Patience, empathy and professionalism
Good problem-solving and decision-making capabilities
Basic computer skills, including data entry, website navigation and other software
Effective time management, prioritization and multitasking skills
Ability to work in a team setting

유사한 제안

Customer Service Associate과 관련된 직책을 모집하는 경우, 유사한 역할에 대한 직무 설명을 참조하세요:

Case Manager