A Community Manager, or Content and Community Manager, creates and manages a company’s brand voice and image. Their duties include creating and publishing content on all media platforms, reviewing social media and other marketing metrics to build and improve campaign strategies and crafting responses to customers’ feedback and messages on various platforms.
Community Manager은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Community Manager이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.
- Develop a content marketing plan and editorial calendar.
- Create engaging and shareable content for a blog, Facebook page, monthly newsletters and/or promotional videos.
- Provide community feedback to the management and stakeholders.
- Plan and execute community initiatives and programs.
- Monitor social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs).
- Find new marketing and outreach opportunities to push brand image and products.
경쟁력 있는 Community Manager은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.
- 3+ years experience in a communications or PR role
- Ability to develop creative, engaging and original content
- Exceptional written and oral communication skills
- Good customer service and interpersonal skills
- Friendly and outgoing personality
- Knowledge of search engine optimization (SEO) and web metrics