Collections Specialist

원격

🚀 관리

While some employers require or prefer previous collection experience, most are willing to provide on-the-job training for this position. In general, Collections Specialist positions do not require extensive job-specific training before being hired for an entry-level position. However, any experience in a customer service position will be helpful.

Collections Specialist은 무엇을 하나요?

Collections Specialist , or Billing Collections Specialist, is responsible for ensuring that their company receives all necessary payments from debtors. Their duties include monitoring accounts payable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.

책임

Collections Specialist은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Collections Specialist이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.

Monitor the firm’s accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Resolve customer issues and complaints concerning billing.
Submit regular reports on the status of unpaid accounts and any repayment progress.

필수 기술

경쟁력 있는 Collections Specialist은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.

• Good listening skills • Communication skills • Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices • Negotiating skills • Patience and stress management • Problem-solving skills • Critical thinking skills

유사한 제안

Collections Specialist과 관련된 직책을 모집하는 경우, 유사한 역할에 대한 직무 설명을 참조하세요:

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