A Collection Agent, or Account Collector, seeks overdue payments from customers. They make phone calls, establish payment plans and update customer records.
Collection Agent은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Collection Agent이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.
- Using computer software and databases to locate customers who have moved
Discussing debts with customers and creating a payment plan that allows them to pay what they owe
Collecting payments via credit card or direct debit via phone
Negotiating settlements to accept a percentage of the debt
Logging every contact attempt and the outcome of the contact
Removing settled debts and deceased individuals from records
Updating credit files when debts are satisfied
Beginning legal proceedings, such as foreclosure or repossession, when debts can’t be settled
경쟁력 있는 Collection Agent은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.
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Proficiency in the use of database and debt collection software to update records and interpret payment information
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Research skills to locate customers and track down errors that may have led to inaccurate reporting of debts
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Conflict resolution and negotiation skills to overcome obstacles to collecting payment
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Multitasking skills to move from one case to another
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Written communication skills to keep detailed, simple-to-understand notes about contacts
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Oral communication skills to interact professionally with customers and coworkers
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Customer service skills to handle objections and deal with distressed individuals
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Extensive knowledge of laws related to collections and codes of ethics for Collection Agents
