Call Center Representative

원격

⚡ 지원하다

Call Center Representative work in a call center setting surrounded by other call center employees answering customers’ questions and referring them to the necessary resources to solve their problems. They usually follow a script with prepared responses based on customer’s questions and replies. After working closely with the customers to resolve their issues, some Call Center Representatives may try to sell additional products that may benefit the customers and may receive additional compensation for this sale. Most Call Center Representatives are responsible for keeping records of information received in conversations and log it into the call center database.

Call Center Representative은 무엇을 하나요?

A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

책임

Call Center Representative은 다양한 업무 및 책임을 이행할 수 있어야 합니다. 다음은 Call Center Representative이 실행할 수 있어야 하는 몇 가지 업무 및 책임입니다.

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies

필수 기술

경쟁력 있는 Call Center Representative은 다음을 포함한 특정 기술과 자격을 갖추고 있습니다.

Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry

유사한 제안

Call Center Representative과 관련된 직책을 모집하는 경우, 유사한 역할에 대한 직무 설명을 참조하세요:

Call Center Manager