A Floor Manager, or Floor Walker, serves as a supervisor for the activities that take place in the primary or sole area where customers are. In a typical Floor Manager job description, duties may include assisting customers with their needs, handling customer complaints and providing coaching and training to other employees who work on the floor.
Floor Manager は、さまざまな職務と責任を果たすことができなければなりません。以下は、Floor Manager が実行できるいくつかの職務と責任です:
- Greeting and assisting customers
- Walking the floor and addressing any issues related to appearance and cleanliness
- Hiring and training new floor employees
- Handling customer complaints
- Coaching and disciplining employees, as needed
- Creating schedules and processing time-off requests
競争力のある Floor Manager には、次のような特定のスキルと資格があります:
- Strong interpersonal skills to set the stage for positive interactions with employees and customers
- Problem-solving skills to resolve staffing issues and handle customer complaints
- Multitasking skills to perform a variety of duties during working hours
- Oral communication skills to facilitate the sharing of information with coworkers and customers
- Observation skills to spot issues on the floor and see that they get resolved promptly
- Computer skills to operate HR, email, word processing, spreadsheet, POS, reservation booking and other software programs and apps
