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Customer Service Associate
リモート
Customer Service Associates typically work for corporations as a member of the customer service department. They work closely with customer service personnel and members of the sales team to determine the best methods for revenue retention and customer loyalty. Their job is to help customers purchase products, troubleshoot problems and receive refunds for defective products. They may also be responsible for learning about new products and services to best assist customers with questions or concerns.
A Customer Service Associate, or Customer Retention Associate, is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.
Customer Service Associate は、さまざまな職務と責任を果たすことができなければなりません。以下は、Customer Service Associate が実行できるいくつかの職務と責任です:
- Listening to customers’ concerns and handling complaints and returns
- Giving detailed explanations of services or products
- Working with a sales team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through email or chat, over the phone or on social media
- Receiving orders, calculating charges and processing payments
競争力のある Customer Service Associate には、次のような特定のスキルと資格があります:
- Great communication abilities, including written and verbal communication
- Patience, empathy and professionalism
- Good problem-solving and decision-making capabilities
- Basic computer skills, including data entry, website navigation and other software
- Effective time management, prioritization and multitasking skills
- Ability to work in a team setting
Customer Service Associate に関連する職種を募集している場合は、類似職種の職務記述書をご覧ください:
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この仕事には、 Paidworkタスクがあります。採用をスキップして、今日から稼ぎ始めましょう!
今すぐ稼ぎ始めましょう
