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Call Center Representative
リモート
Call Center Representative work in a call center setting surrounded by other call center employees answering customers’ questions and referring them to the necessary resources to solve their problems. They usually follow a script with prepared responses based on customer’s questions and replies. After working closely with the customers to resolve their issues, some Call Center Representatives may try to sell additional products that may benefit the customers and may receive additional compensation for this sale. Most Call Center Representatives are responsible for keeping records of information received in conversations and log it into the call center database.
A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Call Center Representative は、さまざまな職務と責任を果たすことができなければなりません。以下は、Call Center Representative が実行できるいくつかの職務と責任です:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
競争力のある Call Center Representative には、次のような特定のスキルと資格があります:
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
Call Center Representative に関連する職種を募集している場合は、類似職種の職務記述書をご覧ください:
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この仕事には、 Paidworkタスクがあります。採用をスキップして、今日から稼ぎ始めましょう!
今すぐ稼ぎ始めましょう
