A Team Member, or Crew Member, is an employee who supports an exceptional customer experience through the delivery of services. Top Team Member job duties include maintaining knowledge of products and services available, engaging with customers and motivating fellow team members with a positive attitude.
Un Team Member dovrebbe essere in grado di svolgere vari doveri e responsabilità. Di seguito sono riportati alcuni doveri e responsabilità che un Team Member dovrebbe essere in grado di eseguire:
- Working the cash register
- Cleaning and stocking the store
- Preparing orders
- Greeting and engaging with customers
- Recommending products to meet customers’ needs
Un Team Member competitivo avrà determinate competenze e qualifiche, tra cui:
- Active listening
- Friendly and social
- Possess a valid driver’s license
- Attention to detail and ability to follow directions/recipes closely
- Flexibility to work multiple shift times
- Positive attitude