A Scheduler, or Appointment Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times.
Un Scheduler dovrebbe essere in grado di svolgere vari doveri e responsabilità. Di seguito sono riportati alcuni doveri e responsabilità che un Scheduler dovrebbe essere in grado di eseguire:
- Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
- Scheduling appointments for patient consultations, procedures and visits with medical personnel
- Liaise and coordinate with health care professionals about schedules, patients and any changes
- Accept and submit insurance claims and payment, as well as perform billing duties
- Resolve scheduling conflicts as they occur
Un Scheduler competitivo avrà determinate competenze e qualifiche, tra cui:
- High school diploma or GED
- Excellent communication and organization skills
- Clerical or administrative experience a plus
- Knowledge of health care terminology helpful
- Basic computer program knowledge
