A Cashier, or Retail Cashier, is responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment. Their duties include interacting with customers, balancing the cash register, determining change, recording purchases, processing returns and scanning items for sale.
Un Cashier dovrebbe essere in grado di svolgere vari doveri e responsabilità. Di seguito sono riportati alcuni doveri e responsabilità che un Cashier dovrebbe essere in grado di eseguire:
- Processing sales transactions and taking payments
- Calculating the cost of products or services
- Calculating and returning change for cash transactions
- Maintaining adequate change denominations and requesting additional change
- Answering customer questions about products or services and providing recommendations based on customer needs
- Cross-selling and upselling products
- Reconciling cash drawers and sales receipts
- Reporting issues with equipment
Un Cashier competitivo avrà determinate competenze e qualifiche, tra cui:
- Ability to calculate sales and change quickly
- Accountability and accuracy in reconciling sales receipts and records
- Service-oriented and willing to help patrons
- Customer service skills to maintain positive customer relationships, encourage customer loyalty and resolve conflicts
- Excellent communication to interact with team members and customers
- Ability to work in a fast-paced and stressful environment
- Attention to detail to maintain accurate inventory and transaction records
