A Bank Teller, or Bank Clerk, helps customers with routine financial transactions. Their day-to-day duties include making deposits, handling withdrawals and issuing money orders or cashier’s checks to bank customers.
Un Bank Teller dovrebbe essere in grado di svolgere vari doveri e responsabilità. Di seguito sono riportati alcuni doveri e responsabilità che un Bank Teller dovrebbe essere in grado di eseguire:
- Recording transactions, which involves logging checks and preparing transaction reports
- Counting and packaging currency
- Reconciling cash drawers
- Opening new accounts and helping with loan applications
- Exchanging foreign currency
- Promoting the bank’s products and services, such as checking and savings accounts, loans, certificates of deposit (CDs) and credit cards
- Keeping customers’ personal information confidential
- Communicating with other bank team members
Un Bank Teller competitivo avrà determinate competenze e qualifiche, tra cui:
- Written and oral communication skills to handle inquiries and keep accurate records
- Organization skills to keep their workstations and drawers tidy and easily accessible
- Time-management skills to complete assigned duties during a work shift
- Teamwork skills to assist other Tellers and bank personnel as needed
- Multitasking skills to quickly shift from transaction to transaction
- Arithmetic skills to count money accurately
- Computer literacy to access account information and process transactions
- Working knowledge of bank policies regarding topics such as filing suspicious activity reports and customer identification
