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Automotive Service Writer
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An automotive service writer serves as the liaison between a technician team and customers. Automotive service writer job duties and responsibilities ensure that customers receive the best possible service and that technicians can focus on making necessary repairs. They handle everything from obtaining initial information from the customer to determining and communicating repair costs. In addition, they act as an advocate for customers, helping to eliminate unnecessary delays. Should complaints arise, the automotive service writer works to resolve them.
A thorough automotive service writer job description should outline the skills and qualifications needed to perform their job duties and responsibilities well.
Un Automotive Service Writer dovrebbe essere in grado di svolgere vari doveri e responsabilità. Di seguito sono riportati alcuni doveri e responsabilità che un Automotive Service Writer dovrebbe essere in grado di eseguire:
- Promptly greeting customers who walk into the shop
- Listening to customers describe auto problems
- Asking follow-up questions to help diagnose issues
- Entering customer information into a database
- Tracking the progress of each job
- Compiling work estimates and communicating them to the customer
- Answering customers’ questions regarding the nature of repairs and their costs
- Billing the customer or accepting payment when the job is complete
Un Automotive Service Writer competitivo avrà determinate competenze e qualifiche, tra cui:
- Strong listening skills to gather information from customers
- Effective interviewing skills to ask follow-up questions
- Thorough knowledge of automobiles to gather information and discuss vehicles with authority
- Verbal communication skills to explain complex technical problems in simple terms
- Familiarity with database software used for entering customer information
- Arithmetic ability to calculate the total cost of parts and labor when creating estimates
- Organizational skills to keep track of multiple jobs and manage estimates and other paperwork
Se stai reclutando per posizioni correlate a Automotive Service Writer, consulta le nostre descrizioni del lavoro per ruoli simili:
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