Scheduler

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Schedulers are in-house employees who primarily work in healthcare facilities booking patient appointments. They may also operate in other industries, making appointments for employees or other business professionals. When working in the medical field, Schedulers will handle all of the patient’s appointments, like consultations, routine check-ups and procedures.

Apa pekerjaan seorang Scheduler?

A Scheduler, or Appointment Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times.

Tanggung jawab

Scheduler harus mampu memenuhi berbagai tugas dan tanggung jawab. Berikut ini adalah beberapa tugas dan tanggung jawab yang harus dapat dilakukan oleh Scheduler:

Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
Scheduling appointments for patient consultations, procedures and visits with medical personnel
Liaise and coordinate with health care professionals about schedules, patients and any changes
Accept and submit insurance claims and payment, as well as perform billing duties
Resolve scheduling conflicts as they occur

Keterampilan yang Diperlukan

Scheduler yang kompetitif akan memiliki keterampilan dan kualifikasi tertentu, termasuk: