A Patient Advocate, or Healthcare Patient Advocate, is responsible for assisting patients with a variety of illnesses or injuries in applying for insurance and determining treatment needs. Their duties include looking over insurance claims and helping patients compile the right documents, communicating with health care professionals in the local area to determine the right place for patients to receive care and contacting insurance companies to discuss alternative options after denying a patient’s claim.
Patient Advocate harus mampu memenuhi berbagai tugas dan tanggung jawab. Berikut ini adalah beberapa tugas dan tanggung jawab yang harus dapat dilakukan oleh Patient Advocate:
- Clarifying options to patients on their choice for hospitals, doctors and treatments
- Getting information for patients and asking specific questions
- Carrying out patient requests
- Writing down information and answers to questions for patients
- Accompanying patients to tests, procedures and appointments
- Solving conflicts and crisis situations with health care professionals and family members
Patient Advocate yang kompetitif akan memiliki keterampilan dan kualifikasi tertentu, termasuk:
- Listening skills to understand what the patients’ needs are and whether they have any problems or concerns
- Problem-solving skills to solve possible patient problems with health care professionals and insurance companies
- Decision-making skills so they can make choices on behalf of the patient
- Communication skills to work with patients, family members and health care professionals for a variety of situations
- Compassionate attitude in order to give emotional support and help the patients’ quality of life
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