Hotel Receptionist

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A Hotel Receptionist is often the first person guests interact with when they enter a hotel. Hotel Receptionists greet guests, handle room reservations and transfer incoming phone calls to guests’ rooms and suites. They assign room keys and key cards to incoming guests, as well as log the keys and coordinate room numbers in the hotel’s database. In smaller hotels and establishments with limited staff, Hotel Receptionist job duties may also include preparing the hotel’s self-serve continental breakfast area, providing guests with fresh towels and linens and ensuring the hotel lobby remains clean and orderly.

Apa pekerjaan seorang Hotel Receptionist?

A Hotel Receptionist, or Hotel Front Desk Clerk, is an individual who works in the reception area of a hotel or motel. Their job duties include scheduling guest reservations, assisting guests with checking in and out of the hotel and handling various administrative tasks, such as creating invoices and maintaining guest records.

Tanggung jawab

Hotel Receptionist harus mampu memenuhi berbagai tugas dan tanggung jawab. Berikut ini adalah beberapa tugas dan tanggung jawab yang harus dapat dilakukan oleh Hotel Receptionist:

Answering incoming telephone calls from prospective and existing guests
Assisting guests with hotel reservations
Assigning rooms and suites to guests
Processing credit card transactions for lodging, room service and other hotel costs
Transferring phone calls to guest rooms
Providing guests with wake-up phone calls

Keterampilan yang Diperlukan

Hotel Receptionist yang kompetitif akan memiliki keterampilan dan kualifikasi tertentu, termasuk: