Desktop Support Specialist

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⚡ Mendukung

Desktop Support Specialists work in the information technology department of a company assisting customers in resolving their software or hardware issues. They typically install new programs to increase the efficiency and satisfaction of customers. Many Desktop Support Specialists answer phone calls or use online chat systems to determine a customer’s technical issue, then they provide guidance for how to resolve the problem.

Apa pekerjaan seorang Desktop Support Specialist?

A Desktop Support Specialist, or Desktop Support Engineer, provides technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommending technical fixes to customers.

Tanggung jawab

Desktop Support Specialist harus mampu memenuhi berbagai tugas dan tanggung jawab. Berikut ini adalah beberapa tugas dan tanggung jawab yang harus dapat dilakukan oleh Desktop Support Specialist:

Provide direct service for IT networks as well as customer service to users inside and outside the company
Maintain a work log of job tickets and maintenance tasks
Forward daily inspections to prevent or solve system malfunctions
Stay updated on new developments in, and analyze reviews of, computing technologies
Supervise the logging of network conditions and requirements

Keterampilan yang Diperlukan

Desktop Support Specialist yang kompetitif akan memiliki keterampilan dan kualifikasi tertentu, termasuk:

Knowledge of computer software, operating systems, hardware and networking
Experience with software as a service (SaaS) and other software hosting protocols
Excellent verbal and written communication skills
Good problem-solving and critical-thinking skills
Experienced in providing professional and courteous customer service

Penawaran serupa

Jika Anda merekrut untuk posisi yang terkait dengan Desktop Support Specialist, lihat deskripsi pekerjaan kami untuk peran serupa:

Door Person