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Customer Service Representative
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Customer Service Representatives typically work for corporations as part of the customer service department. They help customers order and return products, answer questions about usage and assist consumers with assembling or repairing products by offering advice. By maintaining a professional, positive attitude when talking with customers in person, over the phone or by email, they can deescalate situations, aiding in improved customer retention rates.
Customer Help Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons.
Customer Service Representative harus mampu memenuhi berbagai tugas dan tanggung jawab. Berikut ini adalah beberapa tugas dan tanggung jawab yang harus dapat dilakukan oleh Customer Service Representative :
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Troubleshooting common issues with products or services
Customer Service Representative yang kompetitif akan memiliki keterampilan dan kualifikasi tertentu, termasuk:
- Interpersonal and customer service skills to ensure positive interactions with customers
- Analytical and problem-solving skills to diagnose problems and recommend effective solutions
- Multitasking and organizational skills to work on multiple issues at one time
- Active listening and communication skills to handle patrons who may be upset
- Time-management skills to respond to customer emails, calls and web chat messages promptly
- Teamwork skills to collaborate with representatives and coworkers in other departments
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