Customer Service Manager

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⚡ Mendukung

Customer Service Managers typically work for corporations across industries to ensure that customers feel supported. They work closely with other department heads to develop an understanding of their corporation’s products and services to provide better leadership to their employees’ and their effectiveness. Their job is to hire and train new customer service staff members, brainstorm ways to streamline the customer service process and host meetings with their team to answer questions or implement new department policies.

Apa pekerjaan seorang Customer Service Manager?

A Customer Service Manager, or Customer Support Manager, is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.

Tanggung jawab

Customer Service Manager harus mampu memenuhi berbagai tugas dan tanggung jawab. Berikut ini adalah beberapa tugas dan tanggung jawab yang harus dapat dilakukan oleh Customer Service Manager:

Supervising the daily operations of the customer service department
Creating a reliable customer loyalty program
Setting customer service goals for team members and helping them reach those goals
Interacting with customers and handling customer queries and complaints in a timely manner
Maintaining relationships with profitable customers

Keterampilan yang Diperlukan

Customer Service Manager yang kompetitif akan memiliki keterampilan dan kualifikasi tertentu, termasuk: