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Car Salesperson
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A Car Salesperson typically works for a car dealership, helping customers find a vehicle that suits their driving needs and price range. They stay up-to-date on popular car models and perform test drives so they can accurately describe a vehicle’s capabilities to a customer. Their job is to use their sales skills and knowledge of cars to maintain vehicle sales at their dealership. They may also be responsible for issuing loan contracts between the buyer and the dealership.
A Car Salesperson, or Auto Sales Representative, is responsible for selling cars, trucks and vans for personal and commercial use. Their duties include meeting with customers to discuss their needs, promoting sales offers at their dealership and participating in test drives with interested customers.
Car Salesperson harus mampu memenuhi berbagai tugas dan tanggung jawab. Berikut ini adalah beberapa tugas dan tanggung jawab yang harus dapat dilakukan oleh Car Salesperson:
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, financing and purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
Car Salesperson yang kompetitif akan memiliki keterampilan dan kualifikasi tertentu, termasuk:
- Exceptional customer service skills, including interpersonal communication and rapport building
- In-depth knowledge of the dealership’s vehicles, finance options and sales process
- Intuition to anticipate which cars will appeal to different customers
- Active listening to best determine a customer’s wants and needs
- Persuasiveness to convince customers to make a purchase
- Negotiation skills to offer deals that satisfy customers while ensuring profit for the dealership
- Organization and time management to handle many different customers, including past customers, at once
- Knowledge and passion for vehicles
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