A Branch Manager, or General Manager, is responsible for overseeing and coordinating all operations of a branch. Their duties include hiring staff and heading the onboarding and staff training process, building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch.
Branch Manager harus mampu memenuhi berbagai tugas dan tanggung jawab. Berikut ini adalah beberapa tugas dan tanggung jawab yang harus dapat dilakukan oleh Branch Manager:
- Prepare financial statements for the branch.
- Manage employees and lead day-to-day responsibilities.
- Recruit and interview new employees.
- Assist with customer service to ensure overall customer satisfaction.
- Oversee reports for budgets and financial reports.
- Create plans and forecasts that are built to fit future needs.
Branch Manager yang kompetitif akan memiliki keterampilan dan kualifikasi tertentu, termasuk:
- Multitask and have excellent time management skills
- Mentor junior employees and lead a team
- Show excitement for growing the business and acquiring new customers
- Analyze financial records, plan and follow a budget
- Show creative problem-solving
- Analyze financial records
- Focus on customer service and lead by example
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