A Barista, or Coffee Bar Attendant, is responsible for preparing and serving coffee and other beverages to customers in a coffee house or cafe. Their duties include working with other Baristas to help take orders, preparing beverages and providing timely service to customers.
Barista harus mampu memenuhi berbagai tugas dan tanggung jawab. Berikut ini adalah beberapa tugas dan tanggung jawab yang harus dapat dilakukan oleh Barista:
- Greeting customers in a friendly manner and taking food and drink orders
- Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks
- Preparing and serving food items such as soups, sandwiches and pastries
- Answering customers’ questions about menu choices
- Promoting and recommending menu options to customers
- Taking payment from customers
- Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups
- Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs
Barista yang kompetitif akan memiliki keterampilan dan kualifikasi tertentu, termasuk:
- Excellent listening and communication skills to effectively interact with coworkers and customers
- Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing and flavor differences, can be helpful
- Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts
- Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other Baristas
- Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors
- Time management and organizational skills to work efficiently and effectively in a high-volume workplace
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