A Bank Teller, or Bank Clerk, helps customers with routine financial transactions. Their day-to-day duties include making deposits, handling withdrawals and issuing money orders or cashier’s checks to bank customers.
Bank Teller harus mampu memenuhi berbagai tugas dan tanggung jawab. Berikut ini adalah beberapa tugas dan tanggung jawab yang harus dapat dilakukan oleh Bank Teller:
- Recording transactions, which involves logging checks and preparing transaction reports
- Counting and packaging currency
- Reconciling cash drawers
- Opening new accounts and helping with loan applications
- Exchanging foreign currency
- Promoting the bank’s products and services, such as checking and savings accounts, loans, certificates of deposit (CDs) and credit cards
- Keeping customers’ personal information confidential
- Communicating with other bank team members
Bank Teller yang kompetitif akan memiliki keterampilan dan kualifikasi tertentu, termasuk:
- Written and oral communication skills to handle inquiries and keep accurate records
- Organization skills to keep their workstations and drawers tidy and easily accessible
- Time-management skills to complete assigned duties during a work shift
- Teamwork skills to assist other Tellers and bank personnel as needed
- Multitasking skills to quickly shift from transaction to transaction
- Arithmetic skills to count money accurately
- Computer literacy to access account information and process transactions
- Working knowledge of bank policies regarding topics such as filing suspicious activity reports and customer identification
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