Store Managers typically work for large department stores, boutiques or retail chains to maintain a well-organized, customer-focused environment. They work closely with the Assistant Store Manager to arrange employee work schedules and monitor their spending budget. Their job is to delegate tasks among Store Associates like restocking shelves, checking out customers and reorganizing displays. They may also be responsible for coming up with marketing ideas to draw customers from the local community.
Que fait un Store Manager ?
A Store Manager, or Retail Store Manager, is responsible for leading a team of Sales Associates to assist customers in their shopping needs. Their duties include hiring and training qualified store employees, taking inventory of products or placing orders as needed and helping Sales Associates handle customer questions or complaints.
Responsabilités
Un Store Manager doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Store Manager doit être capable d'exécuter :
Recruiting, interviewing, hiring, disciplining and firing staff at the store
Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
Training new employees and providing ongoing education for employees
Evaluating staff based on performance-based metrics
Setting criteria for staff, such as sales performance and customer approval or complaints
Giving staff financial goals and sales targets to meet on a scheduled basis
Compétences requises
Un Store Manager compétitif aura certaines compétences et qualifications, notamment :
Budgeting: A Store Manager must know how to budget the store’s revenue so there is a profit.
Accounting and finance: A Store Manager must have accounting and finance skills to ensure the store’s financial records are up to date and correct.
Marketing: Marketing is a Store Manager skill because the store needs to attract customers and retain current customers.
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