Service Managers typically work for corporations across industries to ensure their department provides excellent customer service to consumers. They work closely with the sales and manufacturing departments to relay information about product defects or customer feedback. Their job is to lead Customer Service Representatives in daily communications with customers over the phone or through a messaging platform. They may also be responsible for training Customer Service Representatives on how to help customers troubleshoot problems or navigate new company products.
Que fait un Service Manager ?
A Service Manager, or Customer Service Manager, is responsible for overseeing employees and daily operations within the customer service department. Their duties include creating customer service policies to help employees effectively communicate with customers over the phone, hiring and training Customer Service Representatives about company products or services and speaking with customers who have complex questions.
Responsabilités
Un Service Manager doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Service Manager doit être capable d'exécuter :
Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
Delivering prompt, professional solutions for customer inquires
Working to meet immediate goals of customer interaction
Hiring, training and managing customer service staff in best consumer service practices
Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
Compétences requises
Un Service Manager compétitif aura certaines compétences et qualifications, notamment :
Communication skills
Familiarity with customer service standards and processes
Budget tracking
Interpersonal skills
Ability to handle stress to operate under deadlines
Offres similaires
Si vous recrutez pour des postes liés à un Service Manager , consultez nos descriptions de poste pour des rôles similaires :
