A Satellite Technician installs and repairs satellite dishes, typically for internet or television signals. They are the point of contact with customers, showing up at the scheduled time and working quickly and safely to get people connected with their desired services. They also diagnose and resolve technical problems as they occur during service. A good Satellite Technician will be able to secure the faith of customers by setting up their service, answering questions and offering solutions in the form of upselling new products and describing current promotions. In this way, a Satellite Technician can drive sales and help retain customers for years.
Que fait un Satellite Technician ?
A Satellite Technician ensures that a satellite is installed or repaired properly.
Responsabilités
Un Satellite Technician doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Satellite Technician doit être capable d'exécuter :
Traveling to customer homes to install, service and reposition satellite dishes as needed to ensure proper communication with satellites and ongoing service for the customer
Communicating with customers in a professional, friendly manner, answering questions about the satellite or services and resolving any complaints
Following safety procedures to prevent personal harm or damage to equipment when performing repairs or installations
Maintaining accurate records involving services requested and rendered, hours worked and miles driven
Performing troubleshooting when customers experience interruptions in their satellite signal
Staying informed of industry standards and participating in training programs
Compétences requises
Un Satellite Technician compétitif aura certaines compétences et qualifications, notamment :
Analytical and mathematical skills to effectively troubleshoot
Required certifications or licenses needed to install satellites according to local laws and company policies
Ability to read, comprehend and carefully follow detailed instructions, such as schematics and electrical diagrams
Ability to drive, carry equipment and stand for hours
Communication skills to facilitate effective dialogue with customers and colleagues and to generate reports
Manual dexterity and attention to detail to successfully perform installations and repairs
Offres similaires
Si vous recrutez pour des postes liés à un Satellite Technician, consultez nos descriptions de poste pour des rôles similaires :
