Retail Associates are typically employed in brick-and-mortar stores, where they perform a number of duties related to customer service and sales. Their primary role is to help customers find the merchandise they want or need and complete the transaction. Besides assisting customers, most Retail Associates also perform related duties like stocking and restocking shelves, cleaning and tidying the store, writing or delivering reports to managers and creating product displays to attract customers. Some Retail Associates work on their own, while others work as part of a team of Retail Associates and other related positions.
Que fait un Retail Associate ?
A Retail Associate, or Sales Associate, is responsible for assisting customers as they shop within a store. Their duties include greeting customers, answering questions related to the merchandise and store policies and locating items for customers.
Responsabilités
Un Retail Associate doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Retail Associate doit être capable d'exécuter :
Welcoming and engaging with customers as they enter the store
Assessing customers’ needs and suggesting solutions to their problems
Working with cash registers and processing payments
Setting and attaining sales goals
Using upselling techniques to increase store sales
Cleaning and restocking the store throughout the day, before opening and after closing
Compétences requises
Un Retail Associate compétitif aura certaines compétences et qualifications, notamment :
Comprehensive understanding of the store products
The ability to use a cash register
Strong level of professionalism at work
Patience when dealing with difficult customers
Problem-solving and conflict resolution skills
Offres similaires
Si vous recrutez pour des postes liés à un Retail Associate, consultez nos descriptions de poste pour des rôles similaires :
