Receptionists typically work for companies across industries to assist customers and employees alike. They work closely with office staff to notify them of incoming calls, prepare outgoing mail and make copies or fax documents. Their job is to manage their office tasks while also answering calls from customers, answering questions and helping visitors locate the correct office. They may also be responsible for taking inventory of office supplies and placing orders accordingly.
Que fait un Receptionist ?
A Receptionist, or Front Desk Receptionist, is responsible for performing clerical tasks within an office setting to support daily operations. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff.
Responsabilités
Un Receptionist doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Receptionist doit être capable d'exécuter :
Making appointments for all staff or for specific employees, such as executives
Processing bills and helping clients or customers if they have any questions about their charges
Organizing files for billing, customer and client records, etc.
Directing visitors to the correct office
Responding to all customer inquiries in a polite and timely manner
Compétences requises
Un Receptionist compétitif aura certaines compétences et qualifications, notamment :
Verbal and written communication skills to interact clearly with customers, vendors and other employees
Organization skills to keep accurate records and find important information quickly
Time management skills to prioritize and complete a side variety of tasks throughout the day
Patience and listening skills to respond appropriate and interact positively with upset customers
Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
Offres similaires
Si vous recrutez pour des postes liés à un Receptionist, consultez nos descriptions de poste pour des rôles similaires :
