Patient Advocates typically work for health care facilities like hospitals or rehabilitation facilities, but they also work for insurance companies, government agencies or non-profit organizations. They work closely with patients and healthcare professionals to ensure patients receive the right care and billing options. Their job is to visit patients at healthcare facilities or their homes to determine their needs and to help them learn more about insurance policies. They may also be responsible for ensuring patients pay their medical bills on time.
Que fait un Patient Advocate ?
A Patient Advocate, or Healthcare Patient Advocate, is responsible for assisting patients with a variety of illnesses or injuries in applying for insurance and determining treatment needs. Their duties include looking over insurance claims and helping patients compile the right documents, communicating with health care professionals in the local area to determine the right place for patients to receive care and contacting insurance companies to discuss alternative options after denying a patient’s claim.
Responsabilités
Un Patient Advocate doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Patient Advocate doit être capable d'exécuter :
Clarifying options to patients on their choice for hospitals, doctors and treatments
Getting information for patients and asking specific questions
Carrying out patient requests
Writing down information and answers to questions for patients
Accompanying patients to tests, procedures and appointments
Solving conflicts and crisis situations with health care professionals and family members
Compétences requises
Un Patient Advocate compétitif aura certaines compétences et qualifications, notamment :
Listening skills to understand what the patients’ needs are and whether they have any problems or concerns
Problem-solving skills to solve possible patient problems with health care professionals and insurance companies
Decision-making skills so they can make choices on behalf of the patient
Communication skills to work with patients, family members and health care professionals for a variety of situations
Compassionate attitude in order to give emotional support and help the patients’ quality of life
Offres similaires
Si vous recrutez pour des postes liés à un Patient Advocate, consultez nos descriptions de poste pour des rôles similaires :
